KidsMonitor
Problem Statement: The current design of the Kids Monitor application's landing page, pick-up and drop-off page, and last status and activities page presents several usability challenges, hindering the user experience for parents and caregivers.
Objective: The objective is to enhance the usability and clarity of the landing page, pick-up and drop-off page, and last status and activities page within the Kids Monitor application. This entails optimizing visual design elements, improving information hierarchy, and enhancing interactive feedback to create a more intuitive and user-friendly experience for parents and caregivers.
Kids Monitor is a mobile application for managing different aspects of a daycare institutions’ activity. There is a Parent app that is meant to be used by parents in order to monitor their children, receive feedback, and communicate to the teachers. There is also a Teacher app that is meant for the teachers.
It helps organize their daily activity, plan events with their class, and communicate with the parents, and keep track of the children’s participation in various events, and so on.
CURRENT SOLUTION
Legacy Design and User Journey for the Parent App
Child Profile Page:
Avatar, child name
Deliver, and pick up times
The option to announce absence
UI for Following Actions:
Notifying about delivery time
Planning pick-up time
Notifying sickness or holiday
Extended Profile:
Child's extended profile (link from the avatar on the landing page):
List of planned activities (uploaded by the daycare)
The possibility to consent to the child’s participation
Feedback:
Issue: Users perceive the landing page as overly colorful, resembling a children's game rather than a functional application.
Challenge: Difficulty in distinguishing clickable elements leads to confusion and impedes navigation.
Impact: Especially problematic when managing multiple children, exacerbating confusion and usability issues.
Feedback:
Issue: Users find the page visually sparse, giving the impression that essential information is missing.
Challenge: Users struggle to recognize interactive elements, such as buttons, leading to potential functionality overlook.
Impact: Decreased usability and frustration as users navigate critical features related to child management and communication.
Feedback:
Issue: The cluttered layout makes it challenging for users to grasp essential information quickly.
Challenge: Information display limited to one child at a time, hindering efficient monitoring of multiple children.
Impact: Users experience difficulty in discerning event times, leading to potential missed activities or scheduling conflicts.
REVISITED PROBLEM STATEMNT
Usability Challenges
Despite the functionality to check in/out and provide information about child pick-up and delivery times on the landing screen of the Kids Monitor application, usability issues persist, impacting the efficiency and clarity of these essential tasks for parents.
Check-In/Out Process: Users encounter obstacles when attempting to utilize the check-in/out feature, potentially leading to delays or inaccuracies in attendance records.
Providing Pick-Up/Delivery Information: Parents face difficulties in seamlessly inputting and updating pick-up and delivery times for their child, leading to communication gaps and scheduling conflicts with daycare institutions.
FOCUS AREA
Improvements
The objective is to streamline and enhance the usability of the landing screen within the Kids Monitor application, ensuring that parents can effortlessly perform key actions such as check-in/out and providing pick-up/delivery information for their child.
Check-In/Out Process:
Simplify the check-in/out interface to minimize steps and reduce user friction.
Implement clear visual cues and feedback to confirm successful check-in/out actions.
Providing Pick-Up/Delivery Information:
Enhance the input fields for pick-up and delivery times to improve clarity and ease of use.
Introduce intuitive scheduling features, such as calendar integration or time picker tools, to facilitate accurate and convenient time entry.
Communication features within the Kids Monitor application is crucial for facilitating seamless interaction between parents and teachers, as well as promoting community engagement among parents themselves. Here's an expansion on the communication aspect based on your provided information:
Parent-Teacher Communication:
Messaging Platform: Implement a dedicated messaging feature that allows parents to communicate directly with teachers within the app.
Group Chats: Enable group chat functionality for parents to engage in discussions with teachers and fellow parents within their child's group or class.
Notification System: Introduce real-time notifications to alert parents of important updates or messages from teachers, ensuring timely communication.
Parent-Parent Communication:
Parent Directory: Provide a searchable directory of parents within the daycare community, organized by their child's name for ease of identification.
Messaging and Group Features: Allow parents to initiate private messages or participate in group discussions with other parents, fostering community engagement and support.
The calendar feature provides parents with a convenient and intuitive way to access a daily overview of events occurring at the daycare. By presenting a visual representation of scheduled activities, parents can effectively plan and prepare for their child's day, ensuring they stay informed and involved in their child's daycare experience.
Key Functionality:
Event Details: Allow parents to view detailed information about each event, including time, location, description, and any additional instructions or requirements.
Navigation: Enable easy navigation between dates, allowing parents to view past, present, and future events within the calendar.
The Childs profile allows to facilitate communication from the SFO, for most important reminders in focus, so the parents can be informed.
Key Functionality:
Daily Overview: Display a comprehensive view of events scheduled for each day, including activities, outings, special events, and important reminders.
IMPROVE USABILITY AND NAVIGATION
Improoved Comunication
In the redesign project of the Kids Monitor application, our primary goal was to enhance the user experience for parents and teachers while maintaining a focus on usability and functionality. Through a combination of user research, stakeholder feedback, and adherence to iOS design guidelines, we successfully addressed key pain points and implemented improvements across various aspects of the application.
Recognizing the importance of communication within SFO and parents, we implemented features such as messaging platforms, group chats, and parent directories. These enhancements facilitate seamless communication between parents and teachers, as well as foster community engagement among parents themselves.
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